How HelperKids Handles Personal Information

Last updated: February 17, 2026

This Privacy Policy explains what information we collect, how we use it, and the choices available to families and subscribers.

1. Information We Collect

We may collect account details (name, email, login data), household service details (addresses and route status), child profile content (display names, goals, profile photos), billing-related metadata, and usage signals needed to operate and improve the platform.

2. How We Use Information

We use collected data to deliver services, manage subscriptions, support route workflows, provide customer support, send important account updates, prevent abuse, and maintain safety and reliability across the platform.

3. Payment Processing

Payments are processed by trusted third-party providers such as Stripe. HelperKids does not store full payment card numbers. Payment providers process data under their own privacy and security obligations.

4. Sharing of Information

We share information only when needed to run the service, comply with legal obligations, protect users, or support platform operations through vetted vendors. We do not sell personal information for third-party advertising.

5. Data Retention

We retain information for as long as needed to provide services, resolve disputes, enforce agreements, and satisfy legal, tax, or compliance obligations. Retention periods may vary by data type and account status.

6. Children and Parent Controls

Parent or guardian accounts control child profile content and service settings. Guardians are responsible for selecting what profile details are publicly visible and for supervising interactions connected to child-managed routes.

7. Security Practices

We use reasonable administrative, technical, and organizational safeguards to protect information. No internet transmission or storage system is completely secure, but we continuously work to reduce risk and improve protections.

8. Your Choices

You can update account information through the platform and request account closure when applicable. Depending on your location, you may have additional rights to request access, correction, or deletion of personal information.

9. Policy Updates

We may update this Policy as products and legal requirements evolve. If changes are material, we will post the updated version with a revised effective date.